This document forms part of the Power Exteriors Information Centre and should be read alongside the Privacy Policy, Cookie Policy and Terms of Website Use where applicable.
1. About Us
Power Exteriors is a professional exterior cleaning business serving domestic and commercial customers throughout Coventry, Warwickshire and surrounding areas.
2. Data Controller
For the purposes of UK data protection legislation, Power Exteriors is the Data Controller responsible for your personal information.
Email: info@powerexteriors.co.uk
Telephone: 07788 439475
Website: www.powerexteriors.co.uk
3. Information We Collect
Depending on how you interact with us, we may collect your name, property address, telephone number, email address, service requirements, photographs of your property, quotation details and correspondence.
4. How We Collect Information
We collect information when you complete a form, request a quotation, telephone us, email us, contact us through Facebook, Instagram or WhatsApp, leave a review or visit our website.
5. Lawful Basis for Processing
We process personal information where necessary for the performance of a contract, our legitimate interests, legal obligations, or where you have provided consent.
6. How We Use Your Information
We use your information to respond to enquiries, prepare quotations, arrange appointments, deliver services, issue invoices, maintain records, improve customer service and comply with legal obligations. We do not sell personal information.
7. Customer Photographs
Power Exteriors may photograph completed work for quality control, training and marketing purposes. Where photographs identify your property or could reasonably identify you, permission will be sought before using them in marketing material.
8. Sharing Information
We only share personal information where necessary, including with professional advisers, accountants, payment providers, website hosting providers, IT support providers or authorities where legally required.
9. Data Retention
Customer enquiries and quotations may be retained for up to 24 months. Customer correspondence and accounting records may be retained for up to 6 years where required for legitimate business, legal or tax purposes.
10. Data Security
We implement appropriate technical and organisational measures designed to protect personal information against unauthorised access, accidental loss, misuse, alteration, disclosure or destruction.
11. Your Rights
Under UK GDPR you have rights including access, rectification, erasure, restriction, objection, portability, withdrawal of consent where applicable and the right to complain to the Information Commissioner's Office.
12. Cookies
Our website uses cookies to improve performance and user experience. Non-essential cookies will only be used where appropriate consent has been provided. Further details are provided in our Cookie Policy.
13. Contact and Complaints
If you have any questions about this policy, please contact Power Exteriors using the details above. You also have the right to complain to the Information Commissioner's Office.